Privacy Policy

1. Introduction

Islamic Complex ("we", "us", "our") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure.

2. Information We Collect

Depending on how you interact with our website, we may collect the following types of information: contact details submitted through our Contact, Free Trial, Become a Teacher, or Write for Us forms (such as your name, email address, phone or WhatsApp number, and country); course-related information such as your current Quran level, age group, and preferred class timing, which helps us match you with a suitable teacher; for teacher applicants, identity verification documents (such as a CNIC and relevant certificates), along with education and teaching experience; and general technical information such as browser type and usage patterns, which helps us understand and improve our website.

3. How We Use Your Information

We use the information we collect to respond to inquiries and schedule free trial or paid classes, match students with an appropriately qualified teacher, verify the identity and credentials of teacher applicants prior to approval, communicate with you regarding your classes, fees, or application status, and improve our website, courses, and overall service quality. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Identity Documents (CNIC and Certificates)

Identity documents and certificates submitted by teacher applicants are stored securely and are accessible only to authorized academy administrators. These documents are used solely to verify an applicant's identity and qualifications, are never made public, and are not shared with any third party outside the academy.

5. Third-Party Service Providers

We work with reputable, industry-standard technology providers to securely host our website and store the information described in this policy. These providers are contractually and technically bound to process data only on our behalf and to maintain appropriate security and confidentiality safeguards. We do not permit these providers to use your information for their own purposes.

6. Data Retention

We retain your information for as long as necessary to provide our services or as required by law. You may request the deletion of your personal information at any time by contacting us — see Section 9 below.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including restricted access to stored data, secure handling of sensitive documents, and protected administrative access to our systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. To make such a request, please reach out through our Contact page.

8. Children's Privacy

Some of our students are children enrolled with the knowledge, consent, and involvement of a parent or guardian. Any information submitted on behalf of a child is provided and controlled by that parent or guardian, who may request access to or deletion of that information at any time.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this page from time to time.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out through our Contact page or via WhatsApp.